Your PIMS runs the exam room.
What runs the kennels?
Most practice-management systems were built around appointments and medical records. The runs out the back get a spreadsheet, a paper diary, or a field in the appointment note.
Pawdentity runs that half of your building — and stays completely out of the other half.
The runs get a record. The exam room keeps its PIMS.
First, what this is not.
Leading with the limitation, because you'd find it in the first ten minutes of a demo anyway and everybody's time is worth more than that.
It is not a practice-management system
No charting, no SOAP notes, no prescriptions, no lab results, no controlled-substance log. If you're looking to replace your PIMS, this is not that, and we'd rather say so now than on the call.
It does not touch your medical records
Vaccine and vet records live here as documents attached to the pet — the same way any boarding facility receives them from an outside clinic. Your clinical record stays exactly where it is.
It will not bill a consult
Payments here cover boarding, daycare, grooming, training and retail. Your clinical invoicing stays on the system that already does it.
The boarding side of a practice is a real operation
And it's usually the part of the building with the least software behind it — which is why it's the part that generates the phone calls.
Who's in, and which pool they're in
A live board of the whole building, with capacity counted per room pool rather than one meaningless building-wide total. A grooming slot can't quietly consume a boarding run.
Feeding, meds and walks, logged as they happen
One tap per pet, timestamped and attributed to the staff member, with photos. Standing medication needs pair to each administration, so a dose that goes unlogged is flagged rather than forgotten.
Vaccine status your front desk can answer
Requirements scoped by species, by service and by site. A stay whose records lapse partway through the window is refused at check-in — not just on the day of arrival — and the manager override is written to the audit log.
The owner-facing half
Clients book against real availability, sign agreements, pay, and watch a photo strip plus last meal, last time out and last medication while the pet is with you. That's the half that stops the phone ringing.
The half of the building your PIMS never sees
Front desk, treatment room, kennel tablet, someone's phone out in the run — the same live view, updating the second a patient checks in.
- Capacity per pool, not one building-wide number
- Feeding and medication flags on the pet, not in someone's head
- Care logged from the floor on a phone, not typed up at the end of a shift
Where your software already lives — and where it doesn't
Same patients, same clients, same address. A completely different operation the moment the consult ends.
Your kennel staff are not your clinical staff
They're outside, in the wet, holding a lead in one hand. The software they need is a phone that takes one tap to log a feed — not a workstation with a patient chart open on it.
- Feedings, meds, walks and play logged in seconds from the floor
- Photos attached to the pet's timeline as they're taken
- Shift notes that the next handler reads on the pet, not on a sticky note
The questions vets actually ask
Will this integrate with our practice-management system?
Not today. There is no PIMS integration, and we'd rather tell you that than promise a roadmap date. In practice most clinics run the two side by side, because the people working the kennels are rarely the people in the exam room.
Can our veterinarians see boarding notes on a patient?
They can see the pet's record here — care log, feeding, medications, incidents, uploaded documents. None of it is written back into your clinical chart, by design.
How do vaccine requirements work if we're the ones administering them?
The same way as for any pet: a requirement is defined per species, per service and per site, and a pet's record satisfies it until its expiry date. If you vaccinate in house you're simply the clinic filling in your own boarders' records — the check at check-in doesn't care who issued them.
What does it cost?
No monthly subscription. Card processing is 3.5% on payments taken through the platform, so if your boarding payments run through your clinic's existing system instead, you pay nothing at all.
We only board a handful of patients. Is this overkill?
Possibly, and that's a fair answer to get on a call. If a whiteboard and six runs is genuinely working for you, we'll say so.
Something not covered here? Ask us directly.
You probably do some of these too
Same platform, same clients, same pets — it doesn't care which service a visit is for. These pages just argue it from a different desk.
Run the kennels like you run the clinic.
No subscription, no contracts, and nothing that goes anywhere near your medical records.