A table that books itself, and a record of what you did to that coat
Grooming runs on two things the software usually loses: an accurate diary, and the memory of what happened last time — the blade you used, the mat behind the ear, the dog who won't take the dryer, the cat who gets exactly one attempt at the sanitary trim.
Both of those belong on the pet, where whoever has that animal next can read them.
On the pet, coat by coat, for whoever has her next.
Where grooming and spa sit in this platform.
Pawdentity was built in a boarding and training facility, and grooming came to it as a service that building also ran. That shows in a few places worth naming.
Groomers are staff, not resources
You schedule people and you schedule visits, but there is no per-groomer booking calendar with its own availability rules, commission split or utilization report. A salon whose whole model is six chairs and six independent books will feel that.
No breed-specific service catalog
Services are yours to define and weight bands adjust price by size, but there's no built-in library of breed-and-cut pricing. You'll build your own catalog once, up front.
Best fit is a salon or spa inside a bigger building
If you groom alongside boarding, daycare or a clinic, this is genuinely one system for all of it. If grooming is the entire business, a dedicated salon tool may fit your day better, and we'd rather you hear that here.
The parts of a salon day that aren't scissors
Booking, remembering, charging, and telling the owner — the four things that decide whether the day ran smoothly.
Online booking against real availability
Clients see what's genuinely open and book it themselves, at eleven at night if that's when they remember. Vaccine requirements are scoped by species and by service, so a cat booked for a lion cut isn't held to a dog's boarding standard — and a solo groom isn't held to a boarding one either.
A per-visit record on the animal
What you did, what you found, and what to watch for next time — attached to the pet and readable by whoever takes it in six weeks. Cats are a first-class species here, not a dog with a checkbox: they carry their own record, their own handling flags and their own requirements. Photos land on the same timeline.
Retail on the same ticket
Shampoo, brushes, the coat spray they always ask for — retail products and services go on one order with stock tracked per location, so the till and the diary aren't two different systems.
Price that follows the animal
Weight bands apply an additive markup to a base service price, so a 90lb doodle, a 12lb terrier and a 9lb Persian price differently without you maintaining three catalogs or doing it in your head at the desk.
The diary the owner can see
Real-time availability, online, with agreements signed and payment taken before the dog arrives. Fewer phone calls, and fewer no-shows to write off.
- Clients book, reschedule and sign from the portal
- Vaccine requirements scoped to grooming specifically, not borrowed from boarding
- Deposits and balances settled before check-in rather than chased after
What you did last time, before the dog is on the table
Every visit leaves a record on the pet: notes, photos, flags. The next appointment starts with the history instead of with a guess.
- Handling and behavior flags surfaced before the dog comes off the lead
- Before-and-after photos on the pet's timeline, sendable to the owner in a tap
- The full visit history, including stays booked for boarding or daycare
The dog on your table probably boards here too
Same client, same pet record, same payment method, same portal login. The grooming appointment sits on the timeline next to the stays.
What groomers ask
Can clients book a specific groomer?
Not as a booking rule. Availability is service and capacity based rather than per-groomer, so a salon that sells "Tuesday with Dana" specifically will be working against the grain. Staff scheduling exists — it just isn't wired to the booking form.
Do you handle cats, or is this a dog product?
Cats are a species on the pet record, not a workaround. Vaccine requirements are defined per species as well as per service and per site, so a cat groom asks for a cat's records and nothing else, and the visit history, handling flags and photos sit on the cat the same way they sit on a dog.
What we won't pretend: the platform's own vocabulary and most of this site were written in a boarding-and-training building, so you'll see more dogs than cats in the screenshots. The data model doesn't share that bias.
Do we have to require vaccines for a grooming appointment?
Only if you want to. Requirements are scoped by service, so grooming can ask for nothing while boarding asks for a full set — and they can differ per site, which matters if one of your locations is grooming-only.
How does retail stock work across locations?
Stock is held per product per location, with adjustments recorded rather than overwritten. Selling a bottle at one salon doesn't quietly decrement the other one's shelf.
We're grooming only. Should we use this?
Maybe not, and that's a real answer. The parts of the platform that make it worth switching — the live board, capacity, care logging — are boarding features. If grooming is your whole business, tell us on the call and we'll be honest about the fit.
Something not covered here? Ask us directly.
You probably do some of these too
Same platform, same clients, same pets — it doesn't care which service a visit is for. These pages just argue it from a different desk.
One record, from the bath to the boarding run.
Booking, history, retail and payment on the same system as the rest of your building — with no monthly fee.